Privacy Policy

At Jackbit, protecting player information is a top priority. This Privacy Policy outlines how Ryker B.V. collects, uses, stores, and protects personal data when individuals use the services offered by the official casino Jackbit. We are committed to transparency and ensuring that all data handling practices comply with applicable regulations. This document explains the rights and choices available regarding personal information and provides details on our commitment to Jackbit responsible gambling.

Scope of This Policy

This policy applies to all personal data processed through our platform, including information provided during registration, gameplay, and communication with our support team.

Information We Collect

To provide a secure and efficient gaming experience, we collect several types of information.

Identity and Contact Data: This includes details provided during registration and the Know Your Customer (KYC) process, such as full name, email address, date of birth, and copies of identification documents like a passport or driver’s licence.
Financial and Transactional Data: We process information related to deposits and withdrawals, including cryptocurrency wallet addresses and transaction histories. This is essential for managing the player balance and complying with anti-money laundering regulations.
Technical Data: When accessing our platform, we automatically collect technical information like IP addresses, device type, operating system, and browser details. This helps us optimise the service and enhance security.
Usage Data: Information about interactions with our games and sportsbook, including bets placed, games played, and session durations.
Communication Data: Records of correspondence with our support team via live chat or email.

How We Use Collected Information

Personal data is used for specific, legitimate purposes, including:

To create and manage player accounts.
To process financial transactions securely.
To verify identity and comply with our legal obligations under the Curaçao Gaming Authority licence.
To provide customer support and resolve queries.
To monitor for and prevent fraudulent or prohibited activities.
To improve our platform, games, and service offerings.
To communicate important service updates or promotional offers, which can be opted out of at any time.

Data Security and Storage

Jackbit employs robust security measures to safeguard personal information. All data is protected using SSL encryption technology. We also support two-factor authentication (2FA) for enhanced account security. Data is stored on secure servers with restricted access, and we follow strict protocols to prevent unauthorised access, disclosure, or alteration.

We do not sell personal data to third parties. Information may be shared with trusted partners only when necessary to deliver our services. These partners include:

Payment processors and financial institutions.
Game providers to facilitate gameplay.
Regulatory bodies and law enforcement agencies as required by law.
Third-party service providers for security, analytics, and fraud prevention.

Player Rights

Players have several rights concerning their personal data. These include the right to:

Access the personal information held by Jackbit.
Request correction of inaccurate or incomplete data.
Request deletion of personal data, subject to legal and regulatory retention requirements.
Object to or request a restriction on the processing of data.

To exercise any of these rights, please contact our support team.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage players to review this page periodically for the latest information on our privacy practices.

Contact Information

For any questions or concerns regarding this privacy policy or the handling of personal data, please contact us via email at support@jack.com. Our support team is available to assist with any privacy-related inquiries.